JaeVee's Cookie Policy

Effective: 18th May 2018

JaeVee puts small files (known as ‘cookies’) onto your computer to collect information about how you browse the site.

Cookies are used to:

  • measure how you use the website for improvement and internal processing
  • remember when you are logged into our system

You’ll normally see a message on the site before we store a cookie on your computer.

Find out more about how to manage cookies.

How cookies are used on JaeVee

Strictly necessary cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.

Cookies used
Name Purpose Expires
auth-identity Recognises a logged in user 1 week
OptanonConsent Recognises a users cookie settings 1 year
OptanonAlertBoxClosed Recognises when a cookie banner has been closed 1 year
PHPSESSIONID Contains an anonymous identifier that can be used by the server to provide a continuous service. Expires when the browser is closed

Performance cookies

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Google Analytics
Name Purpose Expires
_ga This helps us count how many people visit JaeVee by tracking if you’ve visited before 2 years
_gid This helps us count how many people visit JaeVee by tracking if you’ve visited before 24 hours
_gat Used to manage the rate at which page view requests are made 10 minutes

You can opt out of Google Analytics cookies.

HubSpot
Name Purpose Expires
_hstc Used for tracking visitors. It contains the domain, utk (see below), initial timestamp (first visit), last timestamp (last visit), current timestamp (this visit), and session number (increments for each subsequent session). 2 years
_hssc Used to determine if we should increment the session number and timestamps in the __hstc cookie. It contains the domain, viewCount (increments each pageView in a session), and session start timestamp. 30 minutes
_hssrc Whenever HubSpot changes the session cookie, this cookie is also set. It's set to 1 and used to determine if the user has restarted their browser. If this cookie does not exist when managing cookies, it is assumed that it is a new session. Expires when the browser is closed

Functional cookies

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

HubSpot
Name Purpose Expires
hubspotuk Used for keeping track of a visitor's identity. This cookie is passed to HubSpot on form submission and used when de-duplicating contacts. 10 years
messagesUtk Used to recognise visitors who chat with us via HubSpot's messages tool. However, this cookie is never used because we use Intercom for live chat communication with visitors. 2 years

You can find out more information via HubSpot's privacy policy.

Intercom

We use Intercom to provide a live chat service for our visitors. Intercom sets a cookie when you visit our site.

Name Purpose Expires
intercom-id-tqj9abn4, intercom-lou-tqj9abn4, intercom-session-tqj9abn4 Used to offer a live chat feature on our website. This cookie attempts to remember a user such that they may continue their conversation between different pages of the site, and resume the conversation on repeat visits to the site. 20 years

You can find out more information via Intercom's privacy policy.

Stripe payments

We use Stripe to provide payment services on our system. Stripe sets cookies when you visit our system.

Name Purpose Expires
__stripe_mid Randomly generated session for recognising a client 1 year
__stripe_sid Randomly generated session for recognising a client 1 year

You can find out more information via Stripe's privacy policy.

Vimeo

We use Vimeo to embed videos onto our website.

Name Purpose Expires
player Used by Vimeo to collect analytics tracking information. 1 year
vuid Used by Vimeo to collect analytics tracking information. 1 year

You can find out more information via Vimeo's privacy policy.

AddThis

We use AddThis social sharing widget to enable visitors to share content with a range of networking and sharing platforms.

Name Purpose Expires
_atuvc Used to store an updated page share count. 2 years
_atuvs Used to update the share count cache. 30 minutes

You can find out more information via Vimeo's privacy policy.